UvioCallTerms of Use
Last updated 30 October 2026.
Agreement
These terms apply when you use UvioCall, operated by Verge Technologies Pty Ltd ("we", "us"), as a host or as a guest. By creating an account (including by ticking the box on the sign-up form) or joining a call you agree to them and to our Privacy Policy.
Who can use it
You must be 18 or over. Hosts must give accurate account details and keep their password and sign-in codes private. You are responsible for activity under your account.
Hosts and guests
Hosts start calls, share links and decide who is admitted. If you share a link, anyone you admit can see and hear the call. Guests should only join calls they were invited to. Hosts are responsible for having the right to hold the call with the people on it.
If you send invitations by email or text (texts are for paid plans, within a monthly limit), only invite people you know and who would expect the invitation, and only send a call link for a call you are hosting. You are responsible for those messages and for following Australian law, including the Spam Act 2003. We may switch off invitations for an account that is misused.
Recording
UvioCall does not record calls. Do not use other tools to record anyone without their knowledge and any consent the law requires.
Acceptable use
Do not use UvioCall to break the law, harass or threaten anyone, share unlawful or abusive material, interfere with the service or other people's calls, probe or attack our systems, or try to access accounts that are not yours. We may remove a call, suspend access or close an account that breaks these terms.
Not for regulated or emergency use
UvioCall is a general video calling service. It is not a medical device, has not been independently certified or security-tested for clinical or other regulated use, and must not be relied on for emergencies. Do not use it where certification or guaranteed availability is required.
Availability
We work to keep UvioCall running, but calls depend on your internet connection and devices, and the service may be unavailable from time to time, for example during updates. Features may change.
Plans, payment and refunds
Free plan. Anyone with a verified email address can use the Free plan. Its limits (minutes each month, people in a call and the length of a call) are shown in the app and may change.
Paid plans. An organisation's Admin can subscribe to the Team plan, and an individual (a Standard User) can subscribe to the Individual or Pro plan, by card through Stripe on our website, or through the Apple App Store or Google Play in the UvioCall iPhone, iPad and Android apps. The plan, its price and what it includes are shown before you pay. You can choose to pay monthly or yearly; a yearly plan costs ten months' price and includes the same minutes each month. A subscription is charged in Australian dollars and renews automatically (monthly or yearly) until it is cancelled. GST will be added to the price if it applies to us.
App stores. Plans and extra minutes bought in the UvioCall iPhone, iPad or Android app are charged by Apple or Google, at the price shown in the app, and are subject to their payment terms and refund rules. Refunds for those purchases are handled by Apple or Google, not by us. The Team plan is not sold in the apps; Team customers sign up on call.uvio.au. An account can have one paid source at a time (website, App Store or Google Play); we will tell you if a purchase would clash with a plan you already hold.
Minutes. Each plan includes a number of minutes each month. Minutes are counted from the time people are connected to calls, so a minute with two people connected counts as one minute (a call with more people uses minutes faster, and a host waiting alone uses them more slowly). Included minutes reset on the 1st of each month and do not carry over. When an organisation has used its minutes, new calls cannot start until they reset. A call already running may continue for a short time. On a paid plan you can buy blocks of extra minutes as a one-off payment. Extra minutes are used after your monthly minutes, expire 12 months after purchase, and are not refundable once used. An organisation on the Team plan can also add extra hosts. We will tell you by notice and email when you have used 75, 90 and 100 percent of your minutes.
Cancelling. The Admin (or, for an individual, the account owner) can cancel at any time using Manage billing on the website, or, for a plan bought in an app, in the App Store or Google Play subscription settings. The plan then continues to the end of the period already paid and returns to the Free plan afterwards. If a payment fails and is not fixed, the organisation may be returned to the Free plan.
Refunds. If you paid us directly by card and cancel within 14 days of your first payment for a plan (monthly or yearly), email support@uvio.au and we will refund that payment in full. After that, we do not refund part-periods or unused minutes. Nothing in this section limits your rights under the Australian Consumer Law, including a remedy for a major failure of the service.
Price changes. We may change prices or plan inclusions. We will give you at least 30 days' notice by email before a change applies to your next payment, and you may cancel before it does.
Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Subject to that, and to the extent the law allows, we are not liable for indirect or consequential loss, or for loss caused by internet failures or events outside our control, and our total liability for a claim relating to the service is limited to the amount you paid us for it in the 12 months before the claim (or resupplying the service).
Ending your account
You can delete your account in Settings at any time. We may suspend or close accounts that break these terms.
Law and changes
These terms are governed by the laws of New South Wales, Australia. We may update them and will change the date above. Continuing to use UvioCall after an update means you accept it. Questions: support@uvio.au.